The course objective is to enable the participant to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. Customer service is an important part of customer relationship management (CRM). It’s a way for companies to manage their relationships with customers.

When a business has fast, easy access to customer information, it can better strategize and control its interactions with them. This helps companies improve
customer loyalty and retention by exceeding customer expectations with great service. This course is suitable for all industry sectors which includes customer service.

The need for this course is amplified by the COVID-19 pandemic. This has not only changed the business situation but also the way for the company to adapt to the pandemic and achieve its organisational goal. The opportunity and challenge for leadership to effectively manage their customer service among the changing landscape is important.

The course is targeting workforce customer service professionals towards the fundamentals of Managing Organisational Customer Service and how it fits into the
overall corporate strategy and culture of their organization, especially in a post-COVID-19 workplace.

Basic. Entry Requirements. Intake Period

THE BASICS

REGISTERED / ACCREDITATION	SkillsFuture Singapore (SSG)
STRUCTURE	Academic
MODE	Face-to-Face or Online
PROGRAMME LENGTH	16 Hours

ENTRY REQUIREMENTS

ACADEMIC REQUIREMENTS	- Demonstrate numeracy skills at a level equivalent to Employability Skills System (ESS) Numeracy Level 5 - Possess basic personal computer skills - Learners are expected to have at least 1 year of working experience
ENGLISH PROFICIENCY	- Demonstrate listening and speaking skills (English) at a level equivalent to Employability Skills System (ESS) Literacy Level 5 - Demonstrate reading and writing (English) at a level equivalent to Employability Skills System (ESS) Literacy Level 5

The Programme in Depth

TEACHER STUDENT RATIO

1:20

Assessment & Grades

ASSESSMENT

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this module will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).

LATEST TESTIMONIALS

Apr 2021

I have received my IELTS score and I’m very happy! I’ve learned a lot within the three-month IELTS preparation course. It was more than learning from the textbook. Thanks to Ms. Victor’s guidance, I am now able to view things more deeply. She has taught me skills that were achieved from daily activities and also through verbal communication about our life. This course has improved my communication skills greatly and now I am not so afraid of talking to others.

Zhang Zihan from IELTS

Mar 2021

During my time studying Diploma and Advanced Diploma here at AAC, I had really good moments and experiences. AAC staff and all teachers are very helpful. AAC has provided great welfare services to students, especially during the circuit breaker period. They did a wonderful job by approaching students who needed help during this tough period and we received a lot of support from the College. Last but not least, I had a wonderful experience at AAC that I will never forget. I appreciate what AAC has done for us!

Jenis Limbani from ADPM

Feb 2021

I have completed my DIT in Dec 2020. My experience with AAC was amazing and those days were memorable. And I will never forget those days. So, Thank You AAC for giving me those memorable days.

Chavda Kishan from DIT

Jan 2021

Firstly, I must thank all College lecturers and staff for guiding me throughout the course period and giving me good knowledge about DTHM course. For me, this is the best College to learn new skills. Teachers and staff are very friendly and very helpful. This is the best place that I have ever studied in Singapore. Thanks for giving me the opportunity to study in Academies Australasia College.