College Policies

AAC Student Contract

Student Contract

It is compulsory for all students to sign a Student Contract during registration of courses with AAC The Student Contract stipulates important terms and conditions governing the relationship between AAC and the student. By signing the Student Contract, you have agreed to the terms and conditions as stated in the Contract. All prospective local and international students will enter into the Standard PEIStudent Contract with AAC. Students will be issued a comprehensive CPE approved Student Contract. Students are required to read the Standard PEI-Student Contract carefully upon enrolment into a course and ensure that they understand its content.

The CPE approved Student Contract embodies the following mandatory requirements:

a) Course Information and Fees – The PEI will deliver the Course as set in Schedule A to the student, towards conferment of the stated qualifications upon successful Course completion.

b) The PEI confirmed that the Course has been permitted by the Committee of Private Education (CPE) and no amendments have been made to the Course as set out in Schedule A unless otherwise permitted by CPE.

c) The Course Fees payable are set out in Schedule B and the optional Miscellaneous Fees in Schedule C.

d) The PEI will explain to the Student its policy for late payment of Course Fees, including late payment fee charged in Schedule C (if applicable) and any impact on Course/module completion (if applicable).

e) Refund Policies – The PEI will notify the Student within three (3) working days upon knowledge of any the following:

(i) It does not commence the Course on the Course Commencement Date;

(ii) It terminates the Course before the Course Commencement Date;

(iii) It does not complete the Course by the Course Completion Date;

(iv) It terminates the Course before the Course Completion Date;

(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE;

(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

f) If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D.

g) The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

h) If the Student and the PEI cannot settle a dispute using the way arranged by the PEI, the Student and the PEI may refer the dispute to CPE Mediation-Arbitration Scheme (www.cpe.gov.sg).

i) All information given by the Student to the PEI will not be given by the PEI to anyone else, unless the Student signs in writing that he agrees or unless the PEI is allowed to give the information by law.

j) The laws of Singapore will apply to how this Contract will be read and to the rights the parties have under this Contract.

k) If any part of this Contract is not valid for any reason under the law of Singapore, this will not affect any other part of this Contract.

l) If there is any other agreement between the PEI and the Student that is different from the terms in this Contract, then the terms in this Contract will apply.

m) If the Student or the PEI does not exercise or delay exercising any right granted by this Contract, the Student and the PEI will still be able to exercise the same type of right under this Contract during the rest of the time if the Contract continues.

n) If this Contract is also signed or translated in any language other than English and there is a difference from the English language copy of this Contract, the English language copy will apply.

 

Fee Protection Scheme

Fee Protection Scheme (FPS)

The CPE requires all course fees paid by students to be protected. The Fee Protection Scheme (FPS) protects the course fees of students studying in AAC, except for short courses that CPE has given a waiver of this requirement. The FPS serves to protect the student's fees in the event the PEI is unable to continue operations due to insolvency, and/or regulatory closure. In addition, the FPS protects the student if the PEI fails to pay penalties or return fees to the students arising from judgments made against it by the Singapore courts.

AAC has appointed Lonpac Insurance Bhd to be the FPS provider for our students.

Click to see Lonpac Insurance Bhd certificate (19 March 2017 to 16 December 2019)

Medical Insurance Coverage

Edutrust requires that students must be covered under a medical insurance coverage for the students’ hospitalisation, surgery and treatment costs throughout their course duration. Students (other than international students holding a student pass) can opt out of the Medical Insurance scheme if they have their own coverage, and are required to sign a declaration. All full-time students are required to purchase medical insurance. The insurer is AXA Insurance Singapore. Please see your Programme Administrator for more details. Details of the Policy can be found in the Handbook.

AXA Singapore Hotline: 1800 8804 741

 

Refund Withdrawl Transfer Policy

Refund Policy

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

(i) It does not commence the Course on the Course Commencement Date;

(ii) It terminates the Course before the Course Commencement Date;

(iii) It does not complete the Course by the Course Completion Date;

(iv) It terminates the Course before the Course Completion Date;

(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or

(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below.

Refund During Cooling-Off Period:

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in table below) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Procedure

It is the responsibility of the student to formally apply for a transfer or withdrawal from a course and request for refund if applicable.

Students who wish to withdraw or transfer from their course of choice must submit a Refund Memo which can be obtained from Student Services.

The HOD, Student Services will interview students who make withdrawal requests to understand their concerns.

The Finance Department will make payment within 7 working days of receiving the written refund request,  and the student will be informed to collect the cheque.

Transfer & Withdrawal Policies

Transfer Policy

A Transfer is when a student transfers from one course to another within the same College. Upon transferring, the Student Contract of the previous course is terminated and a new Student Contract is executed. For student pass holders, the current student pass will be cancelled. The success of the transfer would also depend on the approval of the new student pass by ICA.

Transfer Procedure

For students who would like to withdraw their application from their original course and reapply for a new course before course commencement, they can write a written request or fill up a withdrawal request form and forwarded to the Student Services Department.

Students who wish to change to a new course after their course commencement date (without completion of course) can also write in a formal request or fill up the Withdrawal Request form and forwarded to the Student Services Department.

International students must note that their student pass will be cancelled and re-applied for the new registered course. A copy of the withdrawal letter will be given to the students upon successful cancellation of the student pass.

Please refer to section on “Refund for withdrawal due to other reasons” from the Refund Policy in the Student Contract in relation to the calculation of refund (if applicable).

The new student pass application will be subjected to ICA’s approval. Students will need to pay the renewal / transfer fee, FPS fee, Medical Insurance fee, Student Admin and Management fee, Course Material fee, Science subject fee (only applicable to O Level programme) and Course fee. A new student contract will also be issued.

Withdrawal Policy

A Withdrawal is when a student terminates the student contract (before expiry) with the College and ceases to be a student of the College. Upon withdrawal, the Student Contract is terminated. For student pass holders, his student pass will be terminated accordingly and he will need to leave the country within the time period stipulated by ICA.

Withdrawal Procedure

Students have to formally apply for a withdrawal from a course. Students could fill in the Withdrawal Request form is properly completed and forwarded to the Student Services Department.

A copy of the withdrawal letter will be given to the students upon successful cancellation of the student pass by the Student Services staff.

For Withdrawal cases, depending on the nature of withdrawal, please refer to section on “Refund for withdrawal due to other reasons” or “Refund during Cooling-Off Period” from the Refund Policy in the Student Contract in relation to the calculation of refund (if applicable).

Special Situations

1. If a student withdraws from a course offered by the College and registers himself in a new course offered by another PEI (be it before or after the commencement date), he will be subjected to the College’s refund policy as stated in the Standard Student Contract. The current student pass will be cancelled and all fees payable must be cleared before the withdrawal request can be entertained. The College will then go online to declare the student’s average attendance rate via the Solar Plus system.

2. If a student from another PEI wants to study in the College, he will need to meet the entry requirements. He will also be deemed as a new application. He is also required to meet the minimum 90% attendance rate requirement.

The processing time for all Transfers will be 4 weeks.

 

Deferment Policy

A Deferment is defined as a Student who would like to delay his study of course and carry forward his paid fees to a later period. Deferments are granted on a case-by-case basis. No deferment is generally granted, unless on compassionate grounds. Even so, the deferment would have to be first approved by the Academic Head to ensure that academic requirements are accounted for.

All outstanding fees are to be settled before application for deferment.

Upon deferment, the student may be withdrawn from the course and the applicable Student Pass may be returned to ICA for cancellation.

All requests pertaining to deferment are to be submitted in writing to the Centre Manager for approval. Our response time to all deferment requests is within 14 working days.

 

Appeal Policy

Students may make an appeal concerning their failed grade for the current term. Appeals are only granted for failed grades, and students will only be told the reason for failing.
Any exceptions to this would be on a case-by-case basis, approved by the Academic Head.

Students will have 7 working days, after publishing of results, to appeal against the results. A processing fee is charged for the Appeal, and this fee is to be paid as part of the Appeal submission.

Appeal outcome will be notified to the students within 21 working days after the appeal period.

Appeal Process

To initiate a formal appeal, a student must submit, within seven (7) working days from the time the student is given notice of the Academic Decision, in writing an 'Appeal Form' to the Examination Department for consideration review or review by the Academic Head of AAC or an independent reviewer designated by the Academic Head. Please contact your Program Administrator or Exam Department to get an 'Appeal Form'.

The Notice of Appeal must include:

a) A copy or summary of the Academic Decision;

b) The reason(s) the student says the Academic Decision is wrong;

c) The resolution sought by the student;

d) Any relevant information and supporting documentation that is relevant to the appeal;

e) Contact information for the student; and

f) Receipt for appeal fee

The Academic Head or his designate will determine the procedure that will be followed on the appeal within 21 working days of receipt of the Notice of Appeal, after discussion with Principal and the Examination Board, the student will be informed of the outcome.

The decision of the College is final.

 

Payment Matters

All fees are clearly indicated in the Student Contract and/or payment invoice. A receipt is issued for all payments made. Should there be a need to buy additional course materials, the price of the book will be advised to you by the lecturer. To avoid late payment charges, please ensure that you make all payments on time.

 

Confidentiality Policy

Personal Data Protection Act (PDPA)

Singapore Personal Data Protection Act 2012 (PDPA) is a law that governs the collection, use and disclosure of personal data by all private organisations. Academies Australasia College is committed to handling and maintaining the confidentiality of all students’ and staff personal information in accordance with the Personal Data Protection Act 2012 (PDPA).

Academies Australasia College (AAC) undertakes to only use data for the purpose defined and after having notified the individuals and obtained consent on the purpose of collection. Make available personal data protection policies and practices to public and employees, including complaint process. To also ensure AAC’s counterparts provide the same standard of protection as under the Singapore PDCA.

Do-Not Call (DNC)

AAC will assure that they will not send marketing messages to individuals who have registered in the National DNC registry unless clearances have been received. In addition, AAC ensures that the data collected is used accurately for the period when a decision is being made as this can affect the individual. AAC will retain personal data only for business purposes and destroy it when it is no longer needed.

AAC has designated Mr. Lijush Chakkarakunimel, as the Data Protection Officer. He can be contacted at 63379949.

 

Attendance Policy

ATTENDANCE POLICY EFFECTIVE DATE 1/11/2015

For all students and for all courses

The Academic Board requires that students attend school regularly in accordance with the Immigration Checkpoints Authority (ICA) of Singapore and the Committee of Private Education (CPE). Based on the ICA requirement, international students holding a student pass must attain a minimum attendance of 90% and this applies to all exam sittings.

The educational Programme offered requires continuity of instruction and classroom participation. The regular contact of students with one another in the classroom and their participation in a well-­‐planned instructional activity under the tutelage of a competent teacher are vital to this purpose.

Prolonged or repeated absences, excused or unexcused from school, deprive students of the classroom experience deemed essential to learning and may result in retention at that level and or termination from the course in accordance with policies of the Academic Board.

What is Excused and Unexcused Absences

Excused

Personal illness or quarantine Bereavement

Serious illness or emergency Observance of a major religious holiday

Other exceptional reasons approved by the CEO

Unexcused

Oversleeping

Parent tardiness or forgetfulness

Skipping classes & early dismissal Studying for a test or doing an assignment

Leaving class/school without permission

No specific reason for absence

POLICY ENFORCEMENT

Consistent attendance and on –time arrival at school is an important part of any students education. Because of its importance, the Principal/CEO has the authority to enforce the policy through a variety of methods. The Principal/CEO may at his/her discretion enforce other penalties to ensure compliance with the attendance and tardy policies and regulatory requirements.

A student’s attendance and punctuality are recorded in his/her academic report as the number of school days present, excused absence, unexcused absence and instances of late coming. The school does not allow Unexcused Absences and discourages long planned absences or extending school vacations into lengthier holidays. A student’s ability to maintain grades is impacted by extended absences. Each school day and each class is important.

TARDINESS

Tardiness is disruptive to the whole educational process and is inconsiderate to both teachers and other students., therefore, it is imperative that students are punctual. A student is considered tardy when he/she arrives to class after class commences time. (it varies with various programs).

EARLY DISMISSAL

No child/ward is allowed to leave school during school time unless a parent/guardian or an adult accompanies him from the school. All day attendance is important for every student, every school day. If it is known in advanced that an early dismissal is absolutely necessary, parents/guardian must send a written note to the teacher. This is allowed only in rare circumstances

DISMISSAL FOR VACATION

Students are discouraged from taking vacations or trips during the school year. However, if family trips are unavoidable, the school should be notified 14 days in advanced .

1. Any leave not approved will be treated as Un excused Absences. Once again, the school does not cater to Unexcused Absences.

2. Students are only allowed to take leave during the school holidays and must be accompanied by relevant leave forms.

 

Change of personal particulars

Please inform the College should there be a change in your residential address (in Singapore and overseas), contact numbers (in Singapore and overseas) etc. This is to ensure that all correspondences will not go astray and we will be able to reach you if we need to contact you urgently.

The Change of Personal Particulars Form is obtainable from the Office.

 

AAC Community & Environmental Policy

Contribution to Community and Environment 

Our Community Policy

- Extend a helping hand to the Youth in need

Our 4 R’s Environment Policy

Environmental Education Policy

It is important for AAC to create awareness amongst our teachers and students of the effects of their actions on the environment in which we live, work and relax by Reducing, Reusing, Restoring and respecting our environment.