College Policies

AAC Student Contract

Student Contract

It is compulsory for all students to sign a Student Contract during registration of courses with AAC The Student Contract stipulates important terms and conditions governing the relationship between AAC and the student. By signing the Student Contract, you have agreed to the terms and conditions as stated in the Contract. All prospective local and international students will enter into the Standard PEIStudent Contract with AAC. Students will be issued a comprehensive CPE approved Student Contract. Students are required to read the Standard PEI-Student Contract carefully upon enrolment into a course and ensure that they understand its content.

The CPE approved Student Contract embodies the following mandatory requirements:

a) Course Information and Fees – The PEI will deliver the Course as set in Schedule A to the student, towards conferment of the stated qualifications upon successful Course completion.

b) The PEI confirmed that the Course has been permitted by the Committee of Private Education (CPE) and no amendments have been made to the Course as set out in Schedule A unless otherwise permitted by CPE.

c) The Course Fees payable are set out in Schedule B and the optional Miscellaneous Fees in Schedule C.

d) The PEI will explain to the Student its policy for late payment of Course Fees, including late payment fee charged in Schedule C (if applicable) and any impact on Course/module completion (if applicable).

e) Refund Policies – The PEI will notify the Student within three (3) working days upon knowledge of any the following:

(i) It does not commence the Course on the Course Commencement Date;

(ii) It terminates the Course before the Course Commencement Date;

(iii) It does not complete the Course by the Course Completion Date;

(iv) It terminates the Course before the Course Completion Date;

(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE;

(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

f) If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D.

g) The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

h) If the Student and the PEI cannot settle a dispute using the way arranged by the PEI, the Student and the PEI may refer the dispute to CPE Mediation-Arbitration Scheme (

i) All information given by the Student to the PEI will not be given by the PEI to anyone else, unless the Student signs in writing that he agrees or unless the PEI is allowed to give the information by law.

j) The laws of Singapore will apply to how this Contract will be read and to the rights the parties have under this Contract.

k) If any part of this Contract is not valid for any reason under the law of Singapore, this will not affect any other part of this Contract.

l) If there is any other agreement between the PEI and the Student that is different from the terms in this Contract, then the terms in this Contract will apply.

m) If the Student or the PEI does not exercise or delay exercising any right granted by this Contract, the Student and the PEI will still be able to exercise the same type of right under this Contract during the rest of the time if the Contract continues.

n) If this Contract is also signed or translated in any language other than English and there is a difference from the English language copy of this Contract, the English language copy will apply.


Deferment Policy

A Deferment is defined as a Student who would like to delay his study of course and carry forward his paid fees to a later period. Deferments are granted on a case-by-case basis. No deferment is generally granted, unless on compassionate grounds. Even so, the deferment would have to be first approved by the Academic Head to ensure that academic requirements are accounted for.

All outstanding fees are to be settled before application for deferment. Refund policy applies for all deferment applications.

Upon deferment, the student may be withdrawn from the course and the applicable Student Pass may be returned to ICA for cancellation.

All requests pertaining to deferment are to be submitted in writing to the Student Service for approval. Our response time to all deferment requests is within 14 working days.


Appeal Policy

Students may make an appeal concerning their failed grade for the current term. Appeals are only granted for failed grades, and students will only be told the reason for failing.
Any exceptions to this would be on a case-by-case basis, approved by the Academic Head.

Students will have 7 working days, after publishing of results, to appeal against the results. A processing fee is charged for the Appeal, and this fee is to be paid as part of the Appeal submission.

Appeal outcome will be notified to the students within 21 working days after the appeal period.

Appeal Process

To initiate a formal appeal, a student must submit, within seven (7) working days from the time the student is given notice of the Academic Decision, in writing an 'Appeal Form' to the Examination Department for consideration review or review by the Academic Head of AAC or an independent reviewer designated by the Academic Head. Please contact your Program Administrator or Exam Department to get an 'Appeal Form'.

The Notice of Appeal must include:

a) A copy or summary of the Academic Decision;

b) The reason(s) the student says the Academic Decision is wrong;

c) The resolution sought by the student;

d) Any relevant information and supporting documentation that is relevant to the appeal;

e) Contact information for the student; and

f) Receipt for appeal fee

The Academic Head or his designate will determine the procedure that will be followed on the appeal within 21 working days of receipt of the Notice of Appeal, after discussion with Principal and the Examination Board, the student will be informed of the outcome.

The decision of the College is final.


Payment Matters

All fees are clearly indicated in the Student Contract and/or payment invoice. A receipt is issued for all payments made. Should there be a need to buy additional course materials, the price of the book will be advised to you by the lecturer. To avoid late payment charges, please ensure that you make all payments on time.


Confidentiality Policy

Personal Data Protection Act (PDPA)

Singapore Personal Data Protection Act 2012 (PDPA) is a law that governs the collection, use and disclosure of personal data by all private organisations. Academies Australasia College is committed to handling and maintaining the confidentiality of all students’ and staff personal information in accordance with the Personal Data Protection Act 2012 (PDPA).

Academies Australasia College (AAC) undertakes to only use data for the purpose defined and after having notified the individuals and obtained consent on the purpose of collection. Make available personal data protection policies and practices to public and employees, including complaint process. To also ensure AAC’s counterparts provide the same standard of protection as under the Singapore PDCA.

Do-Not Call (DNC)

AAC will assure that they will not send marketing messages to individuals who have registered in the National DNC registry unless clearances have been received. In addition, AAC ensures that the data collected is used accurately for the period when a decision is being made as this can affect the individual. AAC will retain personal data only for business purposes and destroy it when it is no longer needed.

AAC has designated Ms Ebenhaezer Sin Junny, as the Data Protection Officer. She can be contacted at 63379949.


Change of personal particulars

Please inform the College should there be a change in your residential address (in Singapore and overseas), contact numbers (in Singapore and overseas) etc. This is to ensure that all correspondences will not go astray and we will be able to reach you if we need to contact you urgently.

The Change of Personal Particulars Form is obtainable from the Office.


AAC Community & Environmental Policy

Contribution to Community and Environment 

Our Community Policy

- Extend a helping hand to the Youth in need

Our 4 R’s Environment Policy

Environmental Education Policy

It is important for AAC to create awareness amongst our teachers and students of the effects of their actions on the environment in which we live, work and relax by Reducing, Reusing, Restoring and respecting our environment.