Refund Withdrawal Transfer Policy

Refund Withdrawal Transfer Policy

Refund Policy

Refund for Withdrawal Due to Non-Delivery of Course:
The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;

(ii) It terminates the Course before the Course Commencement Date;  

(iii) It does not complete the Course by the Course Completion Date; 

(iv) It terminates the Course before the Course Completion Date;

(v) It has not ensured that the Student meets the course entry or matriculation
requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or (vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA). The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:  
If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below.

Refund During Cooling-Off Period:
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in table below) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Procedure

It is the responsibility of the student to formally apply for a transfer or withdrawal from a course and request for refund if applicable.

The HOD, Student Services or designate will interview students who make withdrawal requests to understand their concerns.

The Finance Department will make payment within 7 working days of receiving the written refund request, and the student will be informed to collect the cheque.

Transfer & Withdrawal Policies

Transfer Policy 

A Transfer is when a student transfers from one course to another within the same College. Upon transferring, the Student Contract of the previous course is terminated and a new Student Contract is executed. For student pass holders, the current student pass will be cancelled. The success of the transfer would also depend on the approval of the new student pass by ICA. 

Transfer Procedure

For students who would like to withdraw their application from their original course and reapply for a new course before course commencement, they can write a written request or fill up a withdrawal request form and forwarded to the Student Services Department.

Students who wish to change to a new course after their course commencement date (without completion of course) can also write in a formal request or fill up the Withdrawal Request form and forwarded to the Student Services Department.

International students must note that their student pass will be cancelled and re-applied for the new registered course. A copy of the withdrawal letter will be given to the students upon successful cancellation of the student pass.

Please refer to section on “Refund for withdrawal due to other reasons” from the Refund Policy in the Student Contract in relation to the calculation of refund (if applicable).

The new student pass application will be subjected to ICA's approval. Students will need to pay the renewal / transfer fee, FPS fee, Medical Insurance fee, Student Admin and Management fee, Course Material fee, Student Admin and Management fee, Course Material fee, Science subject fee (only applicable to O Level programme) and Course fee. A new student contract will also be issued.

Withdrawal Policy

A Withdrawal is when a student terminates the student contract (before expiry) with the College and ceases to be a student of the College. Upon withdrawal, the Student Contract is terminated. For student pass holders, his student pass will be cancelled accordingly and he will need to leave the country within the time period stipulated by ICA. 

Withdrawal Procedure

Students have to formally apply for a withdrawal from a course. Students could fill in the Withdrawal Request form and forward to the Student Services Department.

A copy of the withdrawal letter will be given to the students upon successful cancellation of the student pass by the Student Services Department.

For Withdrawal cases, depending on the nature of withdrawal, please refer to the section on “Refund for withdrawal due to other reasons” or “Refund during Cooling-Off Period” in the Student Contract.

Special Situations
1. If a student withdraws from a course offered by the College and registers himself in a new course offered by another PEI (be it before or after the commencement date), he will be subjected to the College’s refund policy as stated in the Standard Student Contract. The current student pass will be cancelled and all fees payable must be cleared before the withdrawal request can be entertained. The College will then go online to declare the student’s average attendance rate via the Solar Plus system.


2. If a student from another PEI wants to study in the College, he will need to meet the entry requirements. He will also be deemed as a new application.

The Student Pass Application processing time for all Transfers will be approximately 4 weeks.