Service Quality

Service Quality

One of the ways we receive feedback on our service quality is through our Student Survey which we conduct on our students at least once during their course of study with us.

In this survey, students rate the College on a scale of 1 (low) to 5 (high) in the areas of:

  • Student Satisfaction with Student support services
  • Student Satisfaction with college facilities
  • Student Overall satisfaction with experience in AAC


    Our goal is to achieve a rating of at least 4.0 out of 5 in all areas.

     

    Quality Policy

    AAC is committed to creating a conducive working, learning and teaching environment by providing the highest quality services that:

    • Meet or exceed our customers’, staffs and interested parties’ expectations;

    • Comply with all Regulatory Requirements;

    • Continuously Improve;

    • Result in an Effective Quality Management System;


     

    Occupational Safety & Health Policy

    Academies Australasia College (AAC) is committed to its responsibility to operate in a manner that protects human health and safety in order to support the college’s long-term growth and reputation as a responsible corporate citizen.

    AAC recognises that the safety of our staff and visitors is crucial and we are committed to achieving high standards of health and safety practices. Workplace safety and health is an integral part of providing a conducive environment for teaching and learning.



     

    Dispute Resolution - Feedback / Grievance Mechanisms

    This policy will apply to situations where students are dissatisfied with decisions e.g. in the case of retention, suspension and expulsion made by the College. The decision made is final but the student may wish to air his dissatisfaction concerning the matter.

    We welcome your feedback anytime and should you have any issue of concern, please contact us immediately.

    Our feedback channels include:

     Face-to-face feedback

     Telephone communication (+65 6337 9949), Monday to Friday from 9.00am to 6.00pm

     Written feedback via email to our email address feedback@aca.edu.sg

     Student Feedback Form which can be obtained from the Office.

    We will investigate and act to resolve areas of concerns. We will attempt to acknowledge your feedback within 1 working day. We will endeavor to resolve your concern within 14 working days, depending on the complexity of the case. The maximum response time would be within 21 working days.

    If the College is unable to solve the complaint amicably, students are able to refer to CPE Mediation-Arbitration Scheme. More information can be found on CPE official website, www.cpe.gov.sg