Refund Withdrawal Transfer Policy

Refund Withdrawal Transfer Deferment Policy

Refund Policy

Refund for Withdrawal Due to Non-Delivery of Course:
The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;

(ii) It terminates the Course before the Course Commencement Date;  

(iii) It does not complete the Course by the Course Completion Date; 

(iv) It terminates the Course before the Course Completion Date;

(v) It has not ensured that the Student meets the course entry or matriculation
requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or (vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

For all the above cases, Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:  
If the Student withdraws from the Course for any reason other than those stated in Clause above (due to non-delivery of course), the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below.

Refund During Cooling-Off Period:
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in table below) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Procedure

It is the responsibility of the student to formally apply for a transfer, withdrawal, or deferment from a course and request for refund if applicable.

The HOD, Student Services, or designate will interview students who make withdrawal requests to understand their concerns.

If a student is entitled to a refund, the Student Services department will inform the student and proceeds to issue a refund (including a refund slip with the computation amount). All refund cases will be processed within 7 working days after the HOD, Student Services receives the refund request including all required documents (includes refund due to excess payment received by AAC). Students will receive refunded amount via bank transfer, cash or cheque.

Transfer, Withdrawal & Deferment Policies

Transfer Policy 

A Transfer is when a student transfers from one course to another within the same College. Upon transferring, the Student Contract of the previous course is terminated and a new Student Contract is executed. For student pass holders, the current student pass will be cancelled. The success of the transfer would also depend on the approval of the new student pass by ICA. 

Transfer Procedure

For a student who would like to withdraw his/her application from the original course and reapply for a new course before course commencement, he/she must submit a written request or complete a Course Transfer, Deferment or Withdrawal form and submit it to the Student Services Department.

A student who wishes to change to a new course after the course commencement date (without completion of course) can also write in a formal request or complete the same form and forward it to the Student Services Department.

Every international student who wishes to withdraw from the original course and transfer to another course must note that his/her Student's Pass will be cancelled and re-applied for the new course. A copy of the withdrawal letter will be given to the students upon successful cancellation of the Student's Pass.

Please refer to section on “Refund for withdrawal due to other reasons” from the Refund Policy in the Student Contract in relation to the calculation of refund (if applicable).

The new Student's Pass application will be subjected to ICA's approval. Students will need to pay the course transfer fee, FPS fee, Medical Insurance fee, Student Admin and Management fee, Course Material fee, Student Admin and Management fee, Course Material fee, Science subject fee (only applicable to O Level programme) and Course fee. A new Student Contract will also be issued.

Withdrawal Policy

A Withdrawal occurs when a student terminates the Student Contract (before expiry) with the College and ceases to be a student of the College. Upon withdrawal, the Student Contract is terminated. For a Student's Pass holders, his/her Student's Pass will be cancelled accordingly and he/she will need to leave Singapore within the time period stipulated by ICA. 

Withdrawal Procedure

Students have to formally apply for withdrawal from a course. Students have to complete the Course Transfer, Deferment or Withdrawal form and forward it to the Student Services Department.

A copy of the withdrawal letter will be given to the students upon successful cancellation of the Student's Pass by the Student Services Department.

For Withdrawal cases, depending on the nature of withdrawal, please refer to the section on “Refund for withdrawal due to other reasons” or “Refund during Cooling-Off Period” in the Student Contract.

Special Situations
1. If a student withdraws from a course offered by the College and enrols in a new course offered by another PEI (be it before or after the commencement date), he/she will be subjected to the College’s refund policy as stated in the Standard Student Contract. The current Student's Pass will be cancelled and all fees payable must be cleared before the withdrawal request can be responded to. The College will then declare the student’s average attendance rate online via the SOLAR+ system.

2. If a student from another PEI wants to study in the College, he/she has to meet the entry requirements. He/she will also be deemed as a new application.

The Student's Pass Application processing time for all Transfers will be approximately 4 weeks. 

Deferment Policy

A Deferment occurs when a student request to postpone the course at a later date or take “temporary break from studies” during the course period with the College. Student is only allowed to defer only ONCE and for a maximum period of up to 1 year. If the student fails to report to school after the deferment period, he/she will be deemed to have withdrawn from the course and has to re-apply as a new applicant if he/she wish to register for the course again. Student will only be allowed an extension if there’s compassionate or any other compelling circumstances supported by relevant documentation from the student, and will be subjected to approval. For a Student's Pass holders, his/her Student's Pass will be cancelled accordingly and he/she will need to leave Singapore within the time period stipulated by ICA.

The valid reasons for deferment include:

• Medical Reasons

• Official Work Assignments

• Bereavement of immediate family members including parents, spouse and children

• National Service Training

• Any other valid reasons as approved by AAC

Deferment Procedure

Students have to formally apply for deferment from a course. Students have to complete the Course Transfer, Deferment or Withdrawal form and forward it to the Student Services Department.

A copy of the deferment letter will be given to the students upon successful cancellation of the Student’s Pass by the Student Services Department. Balance of unused fees will be held on until the approved duration of deferment.

Students are to inform Student Services Department when he/she is ready to resume class 1 month before the end of the deferment. Student Services Department will assist to re-apply for his/her Student's Pass and issue a letter of resumption of studies once Student’s Pass approved.

An addendum will be added to the Student Contract which includes new start and end dates of the course and any additional fees incurred will be acknowledged by student and the college.

Upon the resumption of the course, students must follow the schedule that student Services department has arranged. Students who do not resume their studies within the approved deferment period will have their registration cancelled and may not be entitled to any refund.

In any cases whereby Student’s Pass application is rejected by ICA, an appeal will be made. If appeal case is unsuccessful, student will be refunded according to the refund policy stated in the student contract.








 
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